1.  ALWAYS CHECK the Support pages for most common issues:  http://www.soundminer.com/SM_Site/Support.html or see the HELP menu right in your application.

2.  CLEAR YOUR PREFS: You need to trash com.soundminer.v4Pro.plist in the preferences folder(home/Library/Preferences) and if in "freelance" mode the file v4ProPrefs inside the folder with your databases.

3.  CLEAR YOUR DATABASES : The databases are made up of four files with different extensions typically in the /home/Library/Application Support/Soundminer folder(xxx.vdb,xxx.ind,xxx.dat, xxx.blb files)

4. If problems still persist, delete or move the contents of home/Library/Application Support/Soundminer. This also moves your spotting panel contents.

4.  SEND A CRASHLOG TO TECHSUPPORT(not just to a person) - The crashlog is found in home/Library/Logs/CrashReporter.  In this directory you will find a Soundminer crash log(or in the case of Leopard, multiple files).  Send these to techsupport@soundminer.com.  You MUST detail exactly what you were doing step by step so we can diagnose. 

Please use the term "crash" if the application quits.  If it locks up and you get the spinning wheel and need to force quit, call that a "freeze". 

In the case of a freeze, you won't get a crash log, but you can help us out by launching /Applications/Utilities/Activity Monitor, dbl click Soundminer(it should be in red) in the Activity Monitor window, then the sample button.  You can then send this report to us.  This helps us narrow down what was going on at the time of the freeze.

5.  If none of the above works, send an email complete with your exact version, exact system and hardware details and an explanation of how to reproduce the problem to techsupport@soundminer.com